Dispute Resolution & Buyer Protection Policy

B2B Connect - De Koshur Crafts Bazaar

Dispute Resolution & Buyer Protection Policy

Effective Date: August 30, 2025
Last Updated: August 30, 2025

This Dispute Resolution & Buyer Protection Policy (“Policy”) governs how disputes between subscribers (vendors, buyers, or institutions) and the Platform (B2B Connect, De Koshur Crafts Bazaar LLC, USA, and De Koshur Crafts Bazaar Private Limited, India) are addressed. Our commitment is to ensure fair treatment, transparency, and protection for all legitimate users of the platform.

1. Scope of Protection

This Policy applies to:

  • Subscription payments (vendor, buyer, or institution).
  • Later-entry / fast-track access fees.
  • Platform-based services governed by partnership tiers.

This Policy does not apply to:

  • Off-platform transactions between vendors and third parties.
  • Services or goods not purchased through official platform channels.

2. Dispute Resolution Principles

We handle disputes with the following principles:

  • Fairness: Both parties must be heard equally.
  • Transparency: Processes, timelines, and decisions are communicated in writing.
  • Compliance: All actions comply with applicable laws (USA, India, GDPR, AML/KYC).
  • Finality: Resolutions issued by the platform are binding unless otherwise required by law.

3. Buyer Protection Commitments

Subscribers are protected in the following cases:

  • Fraud Prevention: If a vendor, buyer, or institution provides false identity or engages in fraud.
  • Unauthorized Charges: If a payment is processed without proper authorization.
  • Service Non-Delivery: If subscription services are not activated due to platform failure (excluding user negligence).
  • Breach of Policy: If another party violates platform terms, undermining legitimate participation.

4. Resolution Process

The resolution process includes the following steps:

  • Notification: All disputes must be submitted in writing to our support team within 14 days of the incident.
  • Review: The Platform will request supporting documents (payment receipts, screenshots, contracts, KYC records).
  • Investigation: The Platform will conduct a fair review, which may include interviews, compliance checks, and audits.
  • Resolution: A decision will be communicated within 30 business days, which may include:
    • Refund under our Refund & Cancellation Policy.
    • Service credits or alternative remedies.
    • Suspension or termination of violating accounts.

5. Escalation & Arbitration

If a dispute is not resolved internally, it may be escalated to arbitration in accordance with:

  • USA: Laws of Delaware, jurisdiction of U.S. federal/state courts.
  • India: Arbitration & Conciliation Act, 1996, jurisdiction of Srinagar, J&K courts.

Arbitration decisions shall be final and binding.

6. Fraud & Counterfeit Safeguards

The Platform reserves the right to suspend or blacklist vendors, buyers, or institutions found guilty of:

  • Submitting counterfeit documents.
  • Engaging in money laundering.
  • Misrepresenting business authenticity.

Such actions may be reported to regulatory authorities.

7. No Chargeback Abuse

Subscribers agree not to misuse bank or payment gateway chargeback mechanisms. Unauthorized chargebacks may result in:

  • Immediate account suspension.
  • Legal recovery proceedings.
  • Permanent denial of future access.

8. Contact for Disputes

For dispute-related inquiries, please contact us:

De Koshur Crafts Bazaar LLC (USA)
Registered Address: Your address
Email: Your contact email

De Koshur Crafts Bazaar Private Limited (India)
Registered Address: Your address
Email: Your contact email